The Hospitality Industry s Employment Base Essay

Hospitality jobs, which include hotel jobs, resort jobs, restaurant jobs and other food service jobs, require constant positive interaction between individual employees and guests in order to establish a connection that will keep the business thriving (Wang, Y. (2010). New trends in management have swept through the international hospitality industry in recent years and some have left without a trace while others have shown more staying power. Whether it be total quality management, employee empowerment, or re-engineering, each new management shares a common element. The main yet rapidly changing role of the manager in implementing change, facilitating employee performance, building effective teams, and assuring delivery of quality goods and services to the public(Wang, Y. (2010). The hospitality industry s employment base is the largest of any industry in the private sector in the USA. It surpasses the agriculture sector and the auto, electronics, steel, and textile industries combi ned in number of people employed. The hospitality industry worldwide employs over 255 million people. Within the USA, the hospitality industry employs over 13.9 million people, or 11 per cent of the working population. Hotel employee turnover is a well-documented problem in the hospitality industry with reported turnover rates ranging from 31 percent to 43 percent to 58.8 percent in the U.S. (Ziegler, H. (2015). Turnover in the hospitality industry is reported to be nearly twice the averageShow MoreRelatedThe Development Of Tourism And Hospitality Industry929 Words   |  4 Pagesthe development of tourism and hospitality employment is important in developing countries. WTTC had done the research and found out that in future 10 years there will be a shortage or a talent ‘deficit’ in tourism and hospitality industry in 46 different countries. 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